Definitions
For the purpose of these Terms and Conditions:
Activity means certain activities performed by the Reseller in connection with the Products (for example, training or call-out days) as agreed in advance in writing with the Promotor.
Administrator means the administrator of the Programme being The Corporate Innovations Limited of Orchard House, Hopcraft Lane, Deddington, OX15 0TD, United Kingdom.
Participant means a Representative and a Reseller (as applicable).
Promotor means Westcoast Limited incorporated and registered in England and Wales with company number: 01816587 whose registered office is Arrowhead Park, Arrowhead Road, Theale, Reading, Berkshire, RG7 4AH.
Product means any Microsoft Surface products, HP devices, Lenovo devices, Dell devices ASUS devices, Cherry devices, Kensington devices and Google Pixel devices, including related accessories, options, consumables, and software. This will also relate to any other vendor products that are pre-specified in additional promotions – see individual Terms & Conditions for promotions.
Programme means the Westcoast Rewards Programme comprising of sales and Activity based rewards via the Website subject to these Terms and Conditions.
Representative means a representative of the Reseller selling the Products originally purchased from the Promotor and participating in the Programme.
Reseller means a qualifying reseller customer entity of the Promotor performing certain Activity and participating in the Programme.
Reward means the products or other rewards awarded to Participants as a result of selling the Products or performing certain Activity (as applicable) and participating in this Programme.
Website means https://rewards.westcoast.co.uk
Terms and Conditions
Participation in the Programme is subject to the Participants’ acceptance of the Terms and Conditions set out below. Upon registering on the Website, Participants will be asked to accept these Terms and Conditions.
Programme Summary
Once successfully registered with the Programme, Participants will be eligible to earn and subsequently redeem points earned through sales of the Products or the performance of certain Activity (as applicable).
Points can be redeemed for Rewards through the Website. The type of Reward will differ depending on whether one is a Representative or a Reseller.
Eligiblity
Certain programme partners will be eligible to claim vendor-specific purchases on Westcoast Rewards.
HP Business partners are eligible to claim for HP purchases. Unmanaged partners are eligible to claim for Lenovo purchases. Surface Distribution Managed Partners (DMP) are eligible to claim for Microsoft Surface products.
Partners outside of this are selected on a discretionary basis to gain individual vendor rewards with prior approval from the vendor and Westcoast. Partner and vendor eligibility is updated regularly.
As of 1st April 2023, Kensington is no longer eligible to be claimed for Rewards on Westcoast Rewards.
As of 3rd April 2023, ASUS devices are eligible to be claimed for Rewards on Westcoast Rewards for eligible partners.
As of 1st July 2023, Samsung AV products are no longer eligible to be claimed for Rewards on Westcoast Rewards.
As of 1st January 2024, Apple products and devices are no longer eligible to be claimed for Rewards on Westcoast Rewards.
As of 1st February 2024, Dell PC, Display and Peripherals products and devices are eligible to be claimed for Rewards on Westcoast Rewards for Authorised, Gold and Platinum partners.
As of 1st August 2024, accessories vendors Logitech, EPOS & Targus are no longer eligible to be claimed for Rewards on Westcoast Rewards.
As of 1st November 2024, Google Pixel devices are eligible to be claimed for Rewards on Westcoast Rewards for eligible partners.
As of 18th November 2024, Cherry accessories are eligible to be claimed for Rewards on Westcoast Rewards for eligible partners.
As of 18th November 2024, Kensington accessories are eligible to be claimed for Rewards on Westcoast Rewards for eligible partners.
Once a vendor is no longer eligible to be claimed for Rewards, any outstanding unverified claims will no longer earn any rewards.
Programme Period
The Programme period will run from and includes Wednesday 15th September 2021 and will be on-going until terminated by the Promotor.
Registration
The Programme is only open to the Promotor’s Resellers and their Representatives.
The Programme will be managed via the Website.
Selected Resellers will automatically receive a registration invite email inviting them to register for the Programme.
Resellers must invite Representatives to participate in the Programme by sending them a registration invite email via the website Refer a Colleague function. Once the Representative receives the invite email, the Representative must go to the Website and register should they wish to take part in the Programme.
To register for the Programme, all Participants will be required to complete and submit a profile form on the Website which will require them to supply the following details:
- First name
- Surname
- Email address
- Westcoast Customer Account Number
- Date of Birth
- Delivery Address
Should a Representative wish to register themselves for the Programme, they can submit a registration request inputting their Westcoast Account Number. Upon receipt of a Reseller’s registration request the Reseller aligned to that Westcoast Account Number will be notified of the registration requests of Representatives via email and shall be responsible for approving or rejecting the registration request.
Upon acceptance the Representative will be notified via email.
All successfully registered Participants will need to use their registered company email address and unique self-set user password to access the Programme.
Neither the Promotor nor the Administrator will be held responsible for lost or shared passwords. The Promotor does not store any passwords. Passwords can be reset by requesting a password reset upon logging into your account.
Successfully registered Participants that do not log on to the Programme for 6 months will see their account deactivated, losing access to the Programme. Any unspent rewards left on the account upon deactivation are forfeited. Warning communications are sent to the participant email address leading up to the deactivation date. Any deactivated participants can regain access to their account by contacting the support team at info@westcoastrewardssupport.co.uk, however any forfeited rewards cannot be returned.
Rewards
All Products and Activities have an associated point value (as indicated on the Website which may be updated from time to time or as otherwise notified by the Promotor from time to time), and on successful validation of sales of the Product or of performance of the Activity (as applicable), the applicable points will be added to the submitters account balance displayed on the relevant Participant’s user dashboard on the Website (Balance).
- To submit a qualifying claim on the Website, a Representative will need to log into his/her account and submit a valid Order Number (PO Number) and relating to a sale made. The Representative must register his/her claim on the Website within 60 days of the date of the order date; any claims registered after this date will be rejected automatically.
- Purchase Orders containing CTOs (Configure To Order) are not eligible for Westcoast Rewards claims.
- To submit a qualifying Activity on the Website, a Reseller will need to log into his/her account and input evidence relating to that Activity. The Reseller must register the Activity on the Website within 60 days of the date of completion of the Activity; any claims registered after this date will be rejected automatically.
Each qualifying claim will be validated, and the applicable points added to the Participants’ Balance within 21 working days. Upon successful validation the applicable points will be displayed in the Participant’s user account on the Website.
The Promotor reserves the right to add/remove any products from the qualifying Products from time to time, including but not limited to, new product launches and end of life product cancellation, as well as vendor participation in the Programme.
Participants are entitled to participate in other Promotor programmes, incentives or general day-to-day sales. Only points for validated claims will appear in the Participants’ account and can be redeemed against any reward up to the point value showing in the account Balance. Participants may opt to either:
- save points awarded for redemption at a later date; or
- redeem some or all of the points awarded for Rewards.
Points must be redeemed for Rewards via the Website. These must be redeemed within 12 months of the original date of receiving the reward. Unspent points expire after 12 months.
Points are not transferrable between difference accounts/Participants.
In the event the Programme terminates any claims received on or prior to the termination date will continue to be processed. Any claims received after this date will not be processed and any points will not be added to the account.
Participants have until 30 days following termination of the Programme to redeem their points for any Rewards. After this date, all unused or unspent points will be cleared to zero and no future redemptions will be permitted.
Delivery
The delivery of Rewards will aim to be made within 28 days of redemption unless otherwise stated on the Website or by email communication.
The delivery of Rewards will be made to the address as supplied by the Participant at the time of order. The delivery address for Rewards should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods, then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.
Participants should not accept delivery of items that have been delivered where the packaging is damaged. Delivery of damaged items must be refused and the Administrator must be advised immediately so that the Administrator can contact the supplier and arrange for replacement product to be shipped. If the package is opened and item is then found to be faulty then the Participant must advise the Administrator within 24 hours and will make contact with the supplier on the Participant’s behalf to arrange a replacement or suitable alternative.
Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, the Administrator will use reasonable endeavours to arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the Participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.
Returns
Returns of Rewards will be arranged for the Participant if there is a fault with the Reward or it is damaged provided the issue is reported to the Administrator within 24 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact the Administrator within 24 hours of receipt.
The Participant acknowledges that some Rewards are not returnable and nonrefundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Once the Reward has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.
Data Protection
The Participants acknowledge and agree that their participation in the Programme will involve the Promoter processing Personal Data of which the Reseller is the Data Controller (as such terms are defined under the General Data Protection Regulations). The parties acknowledge and agree that, in respect of such processing, for the purposes of the General Data Protection Regulations, the Reseller is the Data Controller and the Promoter is the Data Processor. The Programme will be administered on behalf of the Reseller by a third party on behalf of the Promoter (the Administrator), acting as sub-processor.
The Promoter and the Administrator shall process the Personal Data only in connection with the operation of the Programme, tracking engagement with the Programme and providing any Rewards, unless the Promoter has another lawful basis to contact the Participants for marketing purposes.
The Promoter will process the Personal Data in accordance with its Privacy Policy
General
It is the sole responsibility of all Representatives to ensure that they have appropriate authorisation from the Reseller to participate in the Programme and that they are eligible/entitled to receive personal gifts under the terms of their employment. The Reseller warrants that none of the Representatives are in breach of their employment terms and that it will not bring any claim for such breaches against the Promoter. The Promoter will have no liability whatsoever to the Reseller or to Representatives for any claims arising from such breaches.
All points and rewards are non-transferable, may not be substituted by a Participant and no cash alternative is available. The Promoter may substitute a reward of equal or greater value for any Reward.
Existing Participants of the now closed Westcoast DMP Surface Rewards programme will automatically be migrated into the new Westcoast Rewards platform without loss of value on the rewards earned in the now obsolete programme.
The Promotor reserves the right to alter, amend, suspend, withdraw or terminate this Programme (or any part of this Programme) with immediate effect at any time without prior consultation.
The Promoter reserves the right as its absolute discretion to disqualify any person from this Programme whom it considers has not complied with these terms and conditions or any person whom it reasonably believes has interfered with the fair running of the Programme.
The Promoter reserves the right to remove any Reseller and therefore individuals from the programme without prior notice. All points will be removed from the system.
The Promoter is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the Participant from or otherwise obstructs him/her in participating in the Programme.
The Promoter will not have any liability whatsoever to the Reseller or its Representatives for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from the Rewards awarded by participation in this Programme, or otherwise. Nothing in this clause shall limit any liability in respect of death or personal injury arising out of the Promoter’s negligence or fraud.
By entering into this Programme you agree to be bound by these terms and conditions. Any breach of the terms and conditions may, at the Promoter’s sole discretion, result in forfeiture of any points and Rewards and/or disqualification from this Programme.
The Promoter will be responsible for reporting all benefits and information as necessary to the relevant tax authority. The Promoter will cover any Tax and National Insurance applicable to any Rewards earned through successful participation in the Programme.
The Programme shall be governed by, construed, and interpreted according to English law and shall be subject to the exclusive jurisdiction of the English Courts.
Administrator: The Corporate Innovations Company Limited, Orchard House, Hopcraft Lane, Deddington, OX15 0TD, United Kingdom. Any correspondence or questions related to this Programme should be sent to this address or by email to info@westcoastrewardssupport.co.uk.
Promoter: Westcoast Limited, Arrowhead Park, Arrowhead Road, Theale, Reading, Berkshire, RG7 4AH, United Kingdom (please do not send any applications or Programme-related correspondence to this address).